Cisco IP Phone System
Call Forward – To forward a call hit the CFwdALL button. Then hit the 4-digit extension (or other phone number) you want to forward your phone to. Your phone is then forwarded. To forward to your voicemail, hit the CFwdALL button then the message button (picture of envelope on it). Your phone is now forwarded to your voicemail. To unforward your phone, hit the CFwdALL button and your phone will be unforwarded.
Call Waiting – When a call comes in on your second line, you will here a beep on your phone and the LCD screen will display who the call is from. You can choose to pick it up by hitting the Answer button (this will automatically put your first caller on hold) or you can let the call go to your voicemail. If you pick the call up, you need to hit the Resume button in order to talk to your first caller again.
Conference Calls – If you need to conference a call hit the Confrn button. You will hear a secondary dial tone. Dial the number of the person you are wanting to conference with. Once they are on the line hit Confrn again and you have a 3-party conference call.
Directory – To get into the directory for the district, hit your Directories button (picture of open book). Then pick option 4. Type in the person’s name and their number should show up if they are in the system. Not everyone is in the system yet. They are working on getting everyone in.
Intercom – Not set up yet.
Long-Distance Calls – This has changed from our old phones. You will dial 9-1- and the phone number including the area code, then you will hear a tone and then put in a 8-digit long distance code (Given by Principle). Then your call will be put through.
Park Calls – To park a call, hit the Park button. A 3-digit number will appear. The person the call is for can pick up the call on any phone by hitting the 3-digit number.
Speaker Phone – Microphone is located in the lower right hand corner. Maker sure not to cover the microphone up with papers, etc. Speaker is located under the handset.
Transfer Calls – Hit the Transf button, then dial the 4-digit extension you want the call to go to. You can wait until the person picks up the phone to speak to them (ask them if they want to take the call - the person waiting to be transferred will not hear what is said), or you can hit the Transf button again to immediately transfer the call. Remember that the Transf button has to be hit twice (once before the 4-digit extension and once after) to actually transfer a call. If the person doesn’t want to take the call, hit the EndCall button and then the Resume button
User Options – This is another option that is
accessed through the internet. Go to the
District web page (www.sanjuan.k12.ut.us)
and click on the Cisco IP Phone User Pages link. Once there you will be asked to login. Your User ID is your 4-digit phone
extension. The password is sanjuan (for the first time you sign on). Once you have signed on you need to go in and
change your password to something you will remember. The next thing you should do is subscribe to
the My Fast Dials and My Address Book services.
To do this click on the Configure your Cisco IP
Phone Services link. Once there, click
on the drop down menu for Available Services and pick the My Fast Dials or My
Address Book and then click the continue button. Leave the Service Name and Outside Access
Code alone. They don’t need to be
changed. Enter your 4-digit extension as
the Username. The UserPIN
is 12345.
Voicemail (Telephone) – Follow directions for
setup. Computer will take you through
all the steps. To access voicemail from
outside district, you can dial your own number or
Voicemail (Via Internet) – Go to
the
To
transfer a call to a persons voice mailbox follow this procedure.
When you receive a call for a teacher that
should go to the teachers voice mail,
press the transfer button.
dial 1240
select option 0
dial the voicebox
number followed with * Key
press the transfer button.
Done